Got a question? Browse our list of Frequently Asked Questions (FAQ) for quick and speedy answers.
HOW ARE YOU GETTING HERE?
TIMES TO REMEMBER
WHAT IS THE DIFFERENCE BETWEEN A B&B OR GUESTHOUSE AND A HOTEL?
B&B’s and Guest houses are mainly family businesses, without staff and no full time receptionist to check you in.
We prefer to ask guests an approximate arrival time, so we can arrange our day to be here, to welcome you. This works better than having a strict 2-3 hour check-in period which may not suit many of our guests. Flights get delayed. Traffic jams happen. Buses break down. We are well aware of the uncertainties of travel. It’s okay if you’re late for check-in, but the important thing is to touch base with us when there’s a change in plans. Before you leave, make sure you have the contact information for your B&B. At B&Bs, as in life, communication and common courtesy are key.
By contrast, hotels are operating around the clock, employing full time staff.
B&B’s and Guest houses are usually smaller than hotels and offer a limited set of amenities, although some of them are prized by guests more than the hotel ones, like a homemade breakfast cooked to order.
WHERE TO PARK?
When you arrive, park within the on-street parking bays in Zone A (Burneside Road/Cross St/Busher Walk/Union St/Caroline St/Windermere Rd). Only the first hour is free, so when your checked-in, pick up your yellow parking permit (one car per room), which allows you to park on bays at any time 24/7. Also, the next side road ‘Busher Walk’ has plenty of areas with no lines and is therefore safe to park at any time.
Top Tip! On-street parking is always a little easier, during 3pm-5pm. Later arrivals may need to find parking spaces a little further away from the guesthouse.
Note, sorry there is no parking permit for motorcycles but we understand from the Council that motorcycles do not need a permit to park on bays. Please note, that the vehicle displaying the Permit, must not exceed 5.00 metres in length or 2.28 metres in height.
COMING BY TRAIN?
It’s a 10-minute walk from Kendal Station to the Sonata Guest House.
Come out of the station and go down to the main road Longpool/A6 i.e. turn right.
Continue onto Sandes Ave
Turn right onto Stricklandgate/A5284
Turn right onto Burneside Rd
Note – Low rural population density makes viable public transport difficult, so be prepared for poor connections and cancelled services. Keep your mobile charged and keep a few taxi numbers along with the guest house phone no. 01539 732290. This is especially true if your used to City life!
Oxenholme station, located just outside Kendal, is on the West Coast Main Line between London and Glasgow. The Lakes Line connects Oxenholme to Kendal station (a short 5-minute journey). If you wish to use a taxi to get to Kendal, please call Lakeside Taxis 01539 735 331 or Blue Star 01539 723 670.
Try Blue Star Taxis telephone 01539 723670 or Lakeside Taxies 01539 239239. If you prefer us to book for you, just let us know.
HOW BIG ARE THE ROOMS?
Travelling light? Our rooms are ideal for shorter stays or solo trips as they’re compact but designed to make the most of the space with en-suite bathrooms and comfy beds to guarantee a good night’s sleep.
Room size: 10 sq m (All the comfort, half the size. Our compact rooms are designed to give you everything you’d expect in about half the space. Ideal for 1-2 people per room)
Mattress size: 135 x 190 cm standard UK double (or 90 x 190 cm single)
Room capacity: Up to 2 adults
Luggage: The top floor double and twin rooms are accessed by a narrower staircase. This is generally fine, but difficult if you are carrying large or heavy bags. These rooms are not suitable for walkers using luggage carrying services like Sherpa to carry large bags (over 15 kgs).
ARE YOU A LONG DISTANCE WALKER?
Luggage: The top floor double and twin rooms are accessed by a narrower staircase. This is generally fine, but difficult if you are carrying large or heavy bags. This room is not suitable for walkers using luggage carrying services like Sherpa to carry large bags (over 15 kgs).
CAN CHILDREN STAY?
CAN I BRING PETS?
DO YOU HAVE ANY SMOKING ROOMS?
DO YOU HAVE SECURE CYCLE STORAGE?
Sorry, but we have no secure bicycle storage, only railings at the front of the guesthouse. It’s not possible to leave cycles inside the bedroom, the stairs are narrow too. There is no access to the back garden, so that’s not an option either. The only option is to secure them onto the railing at the front of the Guest House (See the photo on our website homepage or search postcode LA9 4RL on Google maps to see the railings to assess suitability).
WHAT TIME IS CHECK-IN?
We prefer to ask guests an approximate arrival time, so we can arrange our day to be here, to welcome you. Also if you are coming early we can give priority to clean your room. Guests seem to prefer this too, since we do not have to be strict about check-in times.
WHAT TIME DO I HAVE TO CHECK-OUT?
WHAT TIME CAN I HAVE BREAKFAST?
Breakfast is served between 7.30-09.00 am during the week, and 7.30-09.30 am on Sat/Sunday morning.
Breakfast is cooked fresh, to order; this does however mean that we must take breakfast timings from guests, booking each room a table i.e. 7.30/8.00/8.30/09.00/09.30 am (30 minute gaps between rooms) so we have time to cook and serve promptly. If you have any preferred time, please let us know.
WHAT IS THE CANCELLATIONS, AMENDMENTS AND NO SHOW POLICY?
There will be no cancellation charge if a booking is cancelled 7 days before your date of arrival.
In the event of a cancellation less than 7 days before arrival, the total cost of the first night will become payable. (Please note that for group booking i.e. 3 rooms or more, in the event of a cancellation less than 14 days before arrival, the total cost of the first night will become payable).
On minimum stay periods the full amount will be liable for payment. A 2 night minimum stay applies some weekends. A 3 night minimum stay applies at event or bank holiday weekends.
In the event of a No-show/Non arrival, the whole amount of total stay booked will be charged.
HOW DO I PAY?
Sonata Guest House reserves the right to pre-authorise your card for the full amount of your reservation, 7 days prior to arrival. A pre-authorisation is a temporary hold on the available balance on a credit or debit card. The pre-authorisation, is not a charge and no funds will have been debited from your account.
You’ll be asked to pay when you check in, so you can be sure of a quick and easy departure on the day you leave. We accept the following methods of payment: Cash, Visa, Mastercard (or Sonata Gift Vouchers – see t&cs). Sorry, no cheques. If you’re paying by cash, we will ask you for identification when you check in.
Note – if you have booked a non-refundable room rate(s), payment in full is taken at the time of booking and because room(s) are made available at a discounted rate, these room(s) bookings cannot be amended or refunded.
DO YOU HAVE A GUEST LOUNGE OR BAR?
Packed lunch boxes?
Kendal has a M&S food court, Tesco express open 7-11 and Booths supermarket in town within walking distance selling sandwiches, snacks and drinks. Please note we do not provide lunch packs, since there are so many options, offering good value.
RESTAURANTS (opening times may vary, we advise you check the websites, recent reviews and call to reserve a table before you go)
The New Union, 159 Stricklandgate, Kendal LA9 4RF (1 minute walk!)
Telephone 01539 726 019
Craft keg and real ales – Westmorland CAMRA Pub of the Year 2019
Unpretentious food available Mon-Thurs 5-8pm
Inspired by Lisbon, Barcelona, Seville and Lyon
Corner 124, 124 Stricklandgate, Kendal LA9 4QG (3 minutes walk)
Telephone 01539 724843
Opening Mon-Sat 5.30 – 9.00pm. Sunday closed.
Spanish, Mexican & Italian influences
Pedro’s Casa, 128 Stricklandgate, Kendal LA9 4QG (3 minute walk)
Phone 01539 722332
Open 5.00pm – 09.30pm (Mon-Wed), 05.00pm-10.00pm (Thurs-Sat). Closed Sunday.
Pizza Express, 6 Wainwright’s Yard, Kendal LA9 4AP (9 minute walk)
Telephone 01539 728 598
Open 11.30am-10.00pm (Sunday-Thurs) and 11.30am-10.00pm (Fri/Sat)
Bangkok 7 Thai Restaurant, 24 Finkle St, Kendal LA9 4AB (9 minute walk)
Telephone 01539 733733
Open 5-10pm (Mon-Thurs), 5-10.30 (Fri/Sat). Sunday closed.
Town Pubs (food & drink)
J D Wetherspoon, Allhallows Ln, Kendal LA9 4JH (10 minute walk)
Phone 01539 815710
The Shakespeare Inn, 78 Highgate, Kendal LA9 4HE (11 minute walk)
Phone 01539 724069
Fish and Chips
Fish Express, 70 Highgate, Kendal LA9 4HE (12 minute walk)
Phone 01539 739657
Open 7 days 11:30am–8pm
The Moon Highgate
129 Highgate, Kendal LA9 4EN (13 minute walk)
Telephone 01539 729254
Open Thurs/Fri 5.00pm – 09.00 and Saturday 5.00pm – 09.30pm. Sunday lunch 12-4pm.
Tebay Services. A motorway services?
Yes, but Tebay just north of J38 on the M6 has evolved into a showcase for Cumbrian produce. Probably the freshest, most flavoursome motorway food you will ever eat!
IMPORTANT INFORMATION ABOUT COVID-19 AND YOUR BOOKING. Here is what we are doing to keep you and our team safe:
- Contact-less prepayments (accepting by BACS to avoid onsite card transactions).
- Contact free check in/out
- Guided by current advise we are unable to help carry bags. There are 14 steps to the first and a further 13 steps to the second floor
- Breakfast pre-orders. Two sittings at 08.00 am and 08.45 am only (max 2 rooms per sitting)
- To minimise contact, housekeeping teams will not enter bedrooms during stay
- As of the 22 Sept 2020, guests must wear masks in public areas of the guesthouse i.e. communal corridors and stairs.
- For the moment, we are not accepting international guests. When legal guidance is provided, we will update our policies in line with them.
CHECKING-IN AND SOCIAL DISTANCING
We want to make your stay as welcoming as possible, and remain safe. Therefore we have decided to minimise direct contact and make some changes in order to maintain social distancing measures in place at this time. We have also placed hand sanitisers in public areas for your use.
CHANGES TO ARRIVAL
We will leave your room keys and parking permit in your room, disinfected for guest collection. We will text you your room number on day of arrival and leave the door open. We will be available at the guesthouse, but to minimise contact we hope you’ll be happy to let yourselves in and make yourselves comfortable. We will be available on the phone if you have any problems or want to chat.
CHANGES TO BREAKFAST TIME
Given the set-up of our breakfast room, we are going to have two sittings for breakfast, one at 08.00 and another at 08.45. We can accommodate two rooms per sitting and we thank you in advance for your flexibility here, especially if we are fully booked. We will try and accommodate you on your preferred time, but this may not always be possible. If it’s important that you have one or other of these times, please check the availability by calling 01539 732290 before making any booking.
To allow us to turn around the two sittings safely and to allow you time to enjoy the breakfast we will be asking all our guests to make a pre-order the day before. You can see the menu via http://www.sonataguesthouse.co.uk/breakfast/ And we’ll leave a printout in a frame in the entrance hallway. Thanks for letting us know your breakfast order by texting or calling 07723362881 or emailing email@example.com the day before.
We will bring fresh cutlery and serve your order to your table taking appropriate precautions. Hopefully the mask won’t detract from the warm welcome.
To limit contact points, we are asking all guests to kindly pay the full amount to credit our account seven days prior to arrival. Guests whose stays are not allowed to go ahead as planned due to government imposed legislative lockdown will be given a no quibble refund.
Please note, Gym and Spa facilities are no longer available to guests.
LOOKING AFTER YOUR HEALTH
If you are showing any symptoms of Covid-19 and in order to keep our other guests and ourselves safe, please do not visit.
If you feel unwell during your stay and recognise any symptoms of Covid-19 please call 111 to seek NHS medical advice and also let us know by texting or calling 07723362881.
For the moment, we are not accepting international guests. When legal guidance is provided, we will update our policies in line with them.
MAKING YOUR STAY SAFE
We will follow public heath guidance and self quarantine if unwell. Keeping us all as safe as possible is our priority right now. We have also introduced PPE safety equipment including gloves, aprons, hand sanitisers and masks to our routine.
Please accept our apologise here, but guided by the current advise with we will be unable to help carry your bags. Please note that our property does not have a lift. There are 14 steps to the first floor rooms and a further 13 narrower steps to the second floor rooms.
To help minimise touch points throughout the hotel, we have suspended our left luggage facility until further notice.
There may be a reduction of in-room furnishings/high-touch items.
To minimise housekeepers’ interaction with guest rooms, if you are staying more than one night, we will only clean your room if you ask us to. Therefore, please remember to turn off room lights, bathroom taps, TV and fan in the room, when you leave room.
Any guests requiring new towels or bathmats, tea and coffee just need to text 07233 62881 and we will be happy to help.
More frequent cleaning of high-touch areas, such as check-in tables, door handles and handrails with disinfectants compliant with BSEN 1276. We are using chemicals, that sanitise our rooms to the standard of Modified EN14476 for viricidal efficacy.
In the bedroom, we are paying special attention to heating controls, TV remotes, door handles and desks. All bathroom toiletries are wiped with disinfectant.
We launder all our linen at over 60 degrees, with disinfectant detergent so you can enjoy a safe and great night’s sleep. We will launder all towels, even if unused.
THANK YOU FOR YOUR SUPPORT TO OURSELVES AND LOCAL BUSINESSES
We may have to make changes to the above if guidance changes. Thank you for your understanding and for helping us all stay safe together.