What’s the difference between a guesthouse and a hotel?
Cancellations, amendments and no shows
WHAT IS THE DIFFERENCE BETWEEN A B&B OR GUESTHOUSE AND A HOTEL?
B&B’s and Guest houses are mainly family businesses, without staff and no full time receptionist to welcome you.
We prefer to ask guests an approximate arrival time, so we can arrange our day to be here, to welcome you. This works better than having a strict 2-3 hour check-in period which may not suit many of our guests. Flights get delayed. Traffic jams happen. Buses break down. We are well aware of the uncertainties of travel. It’s okay if you’re late for check-in, but the important thing is to touch base with us when there’s a change in plans. Before you leave, make sure you have the contact information for your B&B. At B&Bs, as in life, communication and common courtesy are key.
By contrast, hotels are operating around the clock, employing full time staff.
B&B’s and Guest houses are usually smaller than hotels and offer a limited set of amenities, although some of them are prized by guests more than the hotel ones, like a homemade breakfast cooked to order.
WHERE TO PARK?
When you arrive, park within the on-street parking bays in Zone A (Burneside Road/Cross St/Busher Walk/Union St/Caroline St/Windermere Rd). Only the first hour is free, so when your checked-in, pick up your yellow parking permit (one car per room), which allows you to park on bays at any time 24/7. Also, the next side road ‘Busher Walk’ has plenty of areas with no lines and is therefore safe to park at any time.
Top Tip! On-street parking is always a little easier, during 3pm-5pm. Later arrivals may need to find parking spaces a little further away from the guesthouse.
COMING BY TRAIN?
It’s a 10-minute walk from Kendal Station to the Sonata Guest House.
Come out of the station and go down to the main road Longpool/A6 i.e. turn right.
Continue onto Sandes Ave
Turn right onto Stricklandgate/A5284
Turn right onto Burneside Rd
Note – Low rural population density makes viable public transport difficult, so be prepared for poor connections and cancelled services. Keep your mobile charged and keep a few taxi numbers along with the guest house phone no. 01539 732290. This is especially true if your used to City life!
Oxenholme station, located just outside Kendal, is on the West Coast Main Line between London and Glasgow. The Lakes Line connects Oxenholme to Kendal station (a short 5-minute journey). If you wish to use a taxi to get to Kendal, please call Lakeside Taxis 01539 735 331 or Blue Star 01539 723 670.
HOW BIG ARE THE ROOMS?
Travelling light? Our rooms are ideal for shorter stays or solo trips as they’re compact but designed to make the most of the space with en-suite bathrooms and comfy beds to guarantee a good night’s sleep.
Room size: 10 sq m (All the comfort, half the size. Our compact rooms are designed to give you everything you’d expect in about half the space. Ideal for 1-2 people per room)
Mattress size: 135 x 190 cm standard UK double (or 90 x 190 cm single)
Room capacity: Up to 2 adults
Luggage: The top floor double and twin rooms are accessed by a narrower staircase. This is generally fine, but difficult if you are carrying large or heavy bags. These rooms are not suitable for walkers using luggage carrying services like Sherpa to carry large bags (over 15 kgs).
ARE YOU A LONG DISTANCE WALKER?
Luggage: The top floor double and twin rooms are accessed by a narrower staircase. This is generally fine, but difficult if you are carrying large or heavy bags. This room is not suitable for walkers using luggage carrying services like Sherpa to carry large bags (over 15 kgs).
CAN CHILDREN STAY?
CAN I BRING PETS?
DO YOU HAVE ANY SMOKING ROOMS?
DO YOU HAVE SECURE CYCLE STORAGE?
Sorry, but we have no secure bicycle storage, only railings at the front of the guesthouse. It’s not possible to leave cycles inside the bedroom, the stairs are narrow too. There is no access to the back garden, so that’s not an option either. The only option is to secure them onto the railing at the front of the Guest House (See the photo on our website homepage or search postcode LA9 4RL on Google maps to see the railings to assess suitability).
WHAT TIME IS CHECK-IN?
We prefer to ask guests an approximate arrival time, so we can arrange our day to be here, to welcome you. Also if you are coming early we can give priority to clean your room. Guests seem to prefer this too, since we do not have to be strict about check-in times.
WHAT TIME DO I HAVE TO CHECK-OUT?
WHAT TIME CAN I HAVE BREAKFAST?
Breakfast is served between 7.30-08.30 am during the week, and 7.30-09.30 am on Sat/Sunday morning. Breakfast is cooked to order; no refreshing of poached eggs kept in ice and no bacon or sausages held on a buffet! This does however mean that we must take breakfast timings from guests, booking each room a table i.e. 7.30/7.45/8.00/8.15/8.30 am (15 minute gaps between rooms) so we have time to cook and serve promptly. If you have any preferred time, please let us know.
WHAT IS THE CANCELLATIONS, AMENDMENTS AND NO SHOW POLICY?
There will be no cancellation charge if a booking is cancelled 7 days before your date of arrival.
In the event of a cancellation less than 7 days before arrival, the total cost of the first night will become payable. (Please note that for group booking i.e. 3 rooms or more, in the event of a cancellation less than 14 days before arrival, the total cost of the first night will become payable).
On minimum stay periods the full amount will be liable for payment. A 2 night minimum stay applies some weekends. A 3 night minimum stay applies at event or bank holiday weekends.
In the event of a No-show/Non arrival, the whole amount of total stay booked will be charged.
HOW DO I PAY?
Sonata Guest House reserves the right to pre-authorise your card for the full amount of your reservation, 7 days prior to arrival. A pre-authorisation is a temporary hold on the available balance on a credit or debit card. The pre-authorisation, is not a charge and no funds will have been debited from your account.
You’ll be asked to pay when you check in, so you can be sure of a quick and easy departure on the day you leave. We accept the following methods of payment: Cash, Visa, Mastercard (or Sonata Gift Vouchers – see t&cs). Sorry, no cheques. If you’re paying by cash, we will ask you for identification when you check in.
Note – if you have booked a non-refundable room rate(s), payment in full is taken at the time of booking and because room(s) are made available at a discounted rate, these room(s) bookings cannot be amended or refunded.