Frequently Asked Questions

WHERE TO PARK?

When you arrive, park within the on-street parking bays in Zone A  (Burneside Road/Cross St/Busher Walk/Union St/Caroline St/Windermere Rd). Only the first hour is free, so when your checked-in, pick up your yellow parking permit (one car per room), which allows you to park on bays at any time 24/7. Also, the next side road ‘Busher Walk’ has plenty of areas with no lines and is therefore safe to park at any time.

Top Tip! On-street parking is always a little easier, during 3pm-5pm. Later arrivals may need to find parking spaces a little further away from the guesthouse.

Note, sorry there is no parking permit for motorcycles.

CAN CHILDREN STAY?

Unfortunately, we are unable to accept children younger than 12 years. Children older than 12 years are welcome.

CAN I BRING PETS?

Unfortunately, we don’t allow pets to stay at the Sonata.

WHAT TIME IS CHECK-IN?

We prefer to ask guests an approximate arrival time, so we can arrange our day to be here, to welcome you. Also if you are coming early we can give priority to clean your room. We will text your mobile on arrival day, so you can give us an approximate time. If you are coming by train, please let us know your train timing. PS. Rooms are ready by 3pm.

WHAT TIME DO I HAVE TO CHECK-OUT?

Before 11am

WHAT TIME CAN I HAVE BREAKFAST?

Breakfast is served between 07.30-09.30 am. Breakfast is cooked to order; no refreshing of poached eggs kept in ice and no bacon or sausages held on a buffet! This does however mean that we must take breakfast timings from guests, booking each room a table i.e. 7.30/8.00/8.30/9.00/9.30am so we have time to cook. If you have any preferred time, please let us know.

WHAT IS THE CANCELLATIONS, AMENDMENTS AND NO SHOW POLICY?

There will be no cancellation charge if a booking is cancelled 7 days before your date of arrival.

In the event of a cancellation less than 7 days before arrival, the total cost of the first night will become payable. (Please note that for group booking i.e. 3 rooms or more, in the event of a cancellation less than 14 days before arrival, the total cost of the first night will become payable).

On minimum stay periods the full amount will be liable for payment. A 2 night minimum stay applies some weekends. A 3 night minimum stay applies at event or bank holiday weekends.
In the event of a No-show/Non arrival, the whole amount of total stay booked will be charged.

All amendments must be completed 7 days before the day of your original check-in date.You cannot amend a booking after this time.

HOW DO I PAY?

Sonata Guest House reserves the right to pre-authorise your card for the full amount of your reservation, 7 days prior to arrival. A pre-authorisation is a temporary hold on the available balance on a credit or debit card. The pre-authorisation, is not a charge and no funds will have been debited from your account.

You’ll be asked to pay when you check in, so you can be sure of a quick and easy departure on the day you leave. We accept the following methods of payment: Cash, Visa, Mastercard (or Sonata Gift Vouchers – see t&cs). Sorry, no cheques. If you’re paying by cash, we will ask you for identification when you check in.

Note – if you have booked a non-refundable room rate(s), payment in full is taken at the time of booking and because room(s) are made available at a discounted rate, these room(s) bookings cannot be amended or refunded.

HOW BIG ARE THE ROOMS?

Travelling light? Our rooms are ideal for shorter stays or solo trips as they’re compact but designed to make the most of the space with en-suite bathrooms and comfy beds to guarantee a good night’s sleep.

Room size: 10 sq m (All the comfort, half the size. Our compact rooms are designed to give you everything you’d expect in about half the space. Ideal for 1-2 people per room)

Mattress size: 135 x 190 cm standard UK double (or 90 x 190 cm single)

Room capacity: Up to 2 adults

WHAT IS THE DIFFERENCE BETWEEN A GUESTHOUSE/B&B AND A HOTEL?

Unlike a hotel, a B&B or guesthouse will not have a receptionist employed 24 hours a day. At a hotel, you can arrive at any time. However the lack of staff at a B&B or guest house, means you have restricted check-in times.

We prefer to ask guests an approximate arrival time, so we can arrange our day to be here, to welcome you. Also if you are coming early we can give priority to clean your room. We will text your mobile on arrival day, so you can give us an approximate time. If you are coming by train, please let us know your train timing.